Category: KHPro

Question:

Error: Incorrect Registration email address

Answer:

When I purchased the software I had a different email, I no longer have access to this email account. Please submit a Support Ticket in this Support center with your new email and the old one so we can upgrade your Store Account record to your new email address

Question:

Error: Serial Number does not match Registration Information.

Answer:

Make sure ALL Windows Updates from Microsoft are installed on your computer. You must turn the computer off for some of them to complete installation.

Be sure you are installing the latest version of the software you have purchased. Click here to read how to get into to your Store Account.

REASON #1: This message appears if you have a USB Memory Stick (Flash Drive) plugged into the computer or a Floppy Disk in the drive.

1. If a USB Memory Stick is plugged into your computer, our newer Installation programs create a file on it for registering on a different computer.
2. When installing the program, this file will automatically be found and used.
3. If you do not realize a USB Memory Stick is installed, the screen to enter the Registration Code and Registration Email will not appear.
4. If this happens, remove the USB Memory Stick (or Floppy Disc) and run the installation program again.
5. You should now see the screen to enter your Registration Code and Registration Email.
6. Follow the instructions that appear to complete the registration.

REASON #2: This error can occur when upgrading Hoster 2.0xx or 2.2xx older versions using the Upgrade selection when Installing Hoster 3.108 and above . MTU upgraded the product security to fix a problem in the older installation programs. The older information causes this error.

1. The computer must be connected to the Internet before Step 5
2. Run the Hoster Installation program and select the “Remove” option (not Update)
3. Reboot the computer
4. Make sure the computer is connected to the Internet.
5. Run the Hoster Installation program a second time. Enter your Original Registration Code and the Upgrade Code Information if asked for (newer versions don’t require this). Follow all instructions displayed, and be sure to click the Finish button.
6. Restart the computer.
7. Hoster should now work correctly.

Question:

Error: Invalid Win32 Application

Answer:

This error is due to the file not downloading to your computer correctly. This is normally caused by clicking RUN instead of SAVE when downloading the installation file to your computer. Click on SAVE and save the file to your local hard drive, then burn it to CDROM or install. If you still have trouble then try the additional cause below.

If you have  a Firewall installed on your computer, you must disable it, it is blocking your computer from Recieving the file from our website.  Most of the major firewalls give you an option to disable it for a short time frame, such as 15 minutes.  Disable it, so that you can download the file and then re-enable it when you are done with the download. This is a problem that is caused by software loaded on your computer and not on our website.

Question:

How can I make my computer faster?

Answer:

If something is slowing your computer down, it can cause all sorts of issues. You could have lyrics out of sync, audio drops and a number of other items. If at one time it was working fine and now it is not, you can try using these tools to clean your system up.
These two FREE programs will work pretty good to clean most items out of your system, that could be slowing it down.
Glary Utilities– Cleans up registry issues, cache, temp files

MalwareBytes – Click on the Download Free version. This program scans for spyware, which will slow your system down
If nothing else, these will make your system run faster.

Question:

How To Uninstall MTU Programs

Answer:

Make sure your computer is online and you do not have any firewall blocking the uninstall procedures.

1) Left click the Start menu
2) Left click Control Panel
3) Now find Add/Remove Programs, double left click to open it.
4) Find each of the MTU programs (Microstudio, Keyrite, Vogone, Karaoke Home Producer, Hoster, Hoster Lite, Songverter, Vogone Easy)
5) Then select Remove or Uninstall whichever it shows, and it will go through and uninstall from your computer. You can skip having to reboot at the end of each install. Do all of them, and then reboot the computer.

Question:

Where do I get my Registration Code?

Answer:

Your Registration Code is located in your Store account.  To get to your Registration code Login to your Store account

1. Log into your MTU Store Account (click here to learn how to go to your account).
2. Click View My Order History in the right column.
3. When you orders appear, find the one where you purchased the software you want the Registration Code for.
4. You can click the VIEW button by each order and see what it contained, and to see your Download link, Registration Email, and Registration Code.

Question:

Where do I find my Registration Codes?

Answer:

 

Your RegCodes are always located in your Store account.  To get to them, do the following:

1) Go to https://www.mtu.com/catalog/login.php

2) Login to your account using your Email address and your password.  If you have forgotten your password, you can reset it here https://www.mtu.com/catalog/password_forgotten.php

3) Once Logged into your Account, click on the Order to find the RegCodes for each order or scroll down to My Products, and it will show you all of the Registration codes and Download Links.

Question:

Where do I find download links for MTU software or free upgrades.

Answer:

1. Log into your MTU Store Account (click here to learn how to go to your account).
2. Click View My Order History in the right column.
3. When you orders appear, find the one where you purchased the software you want to download.
4. You can click the VIEW button by each order and see what it contained, and to see your Download link, Registration Email, and Registration Code.
5. While viewing an order, scroll to the page bottom to find your Download Links.
6. To download the latest version you are entitled to for a product you purchased, click the Download button under that product.

Download links are valid for 30 days then disappear. After that, run the program with the computer on-line. Click the Help menu, and the Check for Updates command. In the web page that appears, find and click the DOWNLOAD button. This will deliver the latest release version of that program. If you have not purchased a Registration Code for that main release version (a 3.0 RegCode will not install a 4.0 version), you can do so from that page.

Currently the Product Update web pages are:

Microstudio – http://mtu.com/upgrades/microstudio.htm

Vogone – http://mtu.com/upgrades/vogone.htm

KHPro – http://mtu.com/upgrades/khpro.htm

Keyrite – http://mtu.com/upgrades/keyrite.htm

Songverter – http://www.mtu.com/upgrades/songverter.htm

NOTE: Video Hoster and Hoster Lite pages do not have the current download on the update page. When we release a new version, we email all users entitled to get it a link to download the file. Download it as soon as you receive the email as it will only be valid for a limited time and disappear. Fill out the form at the bottom of this page if you need the Hoster or Hoster Lite download link http://www.mtu.com/support/customer-support.htm 

Video Hoster – http://mtu.com/upgrades/hoster.htm

Video Hoster Lite – http://mtu.com/upgrades/hoster-lite.htm

IMPORTANT NOTE: It is your responsibility to save your downloaded installation file to a CDROM for safe keeping.

Question:

Error: The Registration Code you entered is for a different product.

Answer:

When you get this error message, you are typing in the wrong code or wrong version of code for the product you are trying to install.  You will get this if you try to use a Hoster3300 Registration code for Hoster 4.0.  You MUST purchase the upgrade to version 4.0 not to get this error.  There is no other way for you to install version 4.0x with an old Registration code.

Error: The Registration Code you entered is for a different product. Please go to your MTU Store Account, find your order for the software being installed, click the VIEW button, and scroll to the bottom to find your Registration Code. Enter it as it appears.

 Click OK to close this message, then click the Back button and enter the correct Registration Code for this product.

 

NOTE: Here is where you can find all of your Registration codes http://www.mtu.com/kb/index.php?action=kb&article=91