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Error: The Registration Code you entered is for a different product.

Question:

Error: The Registration Code you entered is for a different product.

Answer:

When you get this error message, you are typing in the wrong code or wrong version of code for the product you are trying to install.  You will get this if you try to use a Hoster3300 Registration code for Hoster 4.0.  You MUST purchase the upgrade to version 4.0 not to get this error.  There is no other way for you to install version 4.0x with an old Registration code.

Error: The Registration Code you entered is for a different product. Please go to your MTU Store Account, find your order for the software being installed, click the VIEW button, and scroll to the bottom to find your Registration Code. Enter it as it appears.

 Click OK to close this message, then click the Back button and enter the correct Registration Code for this product.

 

NOTE: Here is where you can find all of your Registration codes http://www.mtu.com/kb/index.php?action=kb&article=91

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Error: 0x80040702 – Failed to load DLL: _ismtu

If you see the below error message:

Error Number: 0x80040702
Description: Failed to load DLL: _ismtu
Setup will now terminate.

Do this to fix it, Left click  the Start Menu, and Shut down the computer.  This will install the Windows Updates that have been downloaded, but waiting to be installed.  Once this finishes and the computer has rebooted. Now you can install the MTU software without issue.

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Disabling AudioDg.exe to help with Crash Problems

We have found an audio setting that can cause crashing in some of our programs.  These changes will help to make sure your system does not crash.  This can occur in Video Hoster, Microstudio, Karaoke Home Producer, Vogone and Keyrite.

To make sure this does not occur, turn this setting off you have it, as not all computers have this setting.

This problem is caused by the Audio Device Graph Isolation service using the Audiodg.exe program.

How to fix:

1) Right-Click on the Speaker Icon in the tray at the Bottom Right of the desktop (beside the clock).

2) Left Click “Playback Devices”

3) Click the device with the green check beside it, example “Speaker” as this is the Default Playback Device.

4) Left Click the “Properties” button

5) Left Click the  “Enhancements tab”

6) Left click to Check the “Disable All Enhancements” checkbox. Also make sure you Un-Check the  “Immediate Mode” box if you see this.  Once you have done this, left click Ok. Then close all other Dialogs that may be open, by the Red X, or by closing everything with the Ok button.

NOTE: Immediate mode does not Show on ALL computers, so you may not have it. If you do it will be to the right of “Disable All Enhancements

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MTU New Registration Method

As of May, 2010 we put our new Registration system into use on all orders and upgrades. This gives existing customers as well as new customers new benefits. Read on to discover what they are.

1. When NOT accompanied with major New or Upgrade features, Bug repairs are now free to those who can install the last major release. When we fix only reported bugs in a release version, we set the install date to the same as the prior major release with those bugs. Thus, if you can install the prior major release, you can install the Bug Fix upgrade(s).

Exception to this rule: Following a major release, there are always some bugs that appear within the next few months. We try to not add new features until the bug reports have stopped or significantly slowed down, then these Bug Fix releases are free. However, there is a point in time where we start adding new features again. Once this happens, any bugs reported and fixed go into a release that is NOT free; i.e. we have spent significant time adding new features. For example, when we made our programs run on Windows 7, this was NOT a bug fix as some might think, but a NEW feature that was very expensive to add.

We choose to continue upgrading our products as Microsoft develops new Windows versions. Further, we make these upgrades available at a fraction of the retail price, unlike competitors who typically give you a 10% discount off the full retail price for ANY upgrade or bug fix.

2. Now when you order an upgrade, our  script converts your RegCode to install the latest release version for that Product. You no longer receive an Upgrade RegCode that required the prior version to be installed with your Original RegCode. Your original RegCode will now install the latest version, and those we release in the next 12 months from your upgrade order.

3. Ordering an upgrade gives you 12-months of new releases (our  policy for over a decade).

4. You can skip release versions. We don’t require you to buy every 12-months. Order the latest release when it and prior skipped ones contain new features you want.

5. Hoster’s Import database is included in your Hoster 12-month upgrade. If you watch our Download Site, you will see around the first of each month that the number of new DiscID-Track records increases between 5,000 and 12,000. Simply download the latest Hoster version and install it to immediately have the latest database.

We added FREE Live Chat to our web site that you can instantly chat with either Sales or Support. They are on-line Mon-Fri, on an as available basis between from 9:30AM and 5:00PM EST. MTU gives you free, quality support after your purchase.

FYI… Every company we buy software from charges us every year, some as high as $2,500 per year. With some we can’t even run the version we paid for last year until we pay the current upgrade price.  I doubt their development costs are much higher than ours, but we only charge from $10 to $70 for 12-months of upgrades and support.

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Correctly Updating Windows for MTU Software

Greetings all!

Recently we’ve had quite a few calls from customers who have not updated their Windows® properly before installing an upgrade or new install of our software.  I just want to remind everyone that you need to do a custom update of your Windows®.

MTU Support is available to answer your questions if you have difficulty installing our software on your first computer.  Here’s the link for what to do to get your questions answered:  http://www.mtu.com/support/customer-support.htm

How To Correctly Perform Windows Updates
  1. Updates are found at http://windowsupdate.microsoft.com.
    IMPORTANT NOTE: You MUST use Windows Internet Explorer to gather your updates. You CANNOT use Netscape, Firefox, Opera, etc. or any other Browser.
  2. When the page above appears, click the Custom button. Your computer will be scanned for what updates need to be installed. DO NOT click the Express button as it will not fully update YOUR computer.
  3. In the left column, select (click) all items under Optional Software.
  4. Click Install to start the installation.
  5. Once the updates are installed, if you see a message to restart the computer, you must do this before continuing.
  6. Repeat these steps again until you see 0 items to be installed.
  7. If you had problems installing your MTU software, try again and it should now work.