Category: Vogone

Question:

Where do I find my Registration Codes?

Answer:

Your RegCodes are always located in your Store account.  To get to them, do the following:

1) Go to https://www.mtu.com/catalog/login.php

2) Login to your account using your Email address and your password.  If you have forgotten your password, you can reset it here https://www.mtu.com/catalog/password_forgotten.php

3) Once Logged into your Account, click on the Order to find the RegCodes for each order or scroll down to My Products, and it will show you all of the Registration codes and Download Links.

Question:

Where do I find download links for MTU software or free upgrades.

Answer:

1. Log into your MTU Store Account (click here to learn how to go to your account).
2. Click View My Order History in the right column.
3. When you orders appear, find the one where you purchased the software you want to download.
4. You can click the VIEW button by each order and see what it contained, and to see your Download link, Registration Email, and Registration Code.
5. While viewing an order, scroll to the page bottom to find your Download Links.
6. To download the latest version you are entitled to for a product you purchased, click the Download button under that product.

Download links are valid for 30 days then disappear. After that, run the program with the computer on-line. Click the Help menu, and the Check for Updates command. In the web page that appears, find and click the DOWNLOAD button. This will deliver the latest release version of that program. If you have not purchased a Registration Code for that main release version (a 3.0 RegCode will not install a 4.0 version), you can do so from that page.

Currently the Product Update web pages are:

Microstudio – http://mtu.com/upgrades/microstudio.htm

Vogone – http://mtu.com/upgrades/vogone.htm

KHPro – http://mtu.com/upgrades/khpro.htm

Keyrite – http://mtu.com/upgrades/keyrite.htm

Songverter – http://www.mtu.com/upgrades/songverter.htm

NOTE: Video Hoster and Hoster Lite pages do not have the current download on the update page. When we release a new version, we email all users entitled to get it a link to download the file. Download it as soon as you receive the email as it will only be valid for a limited time and disappear. Fill out the form at the bottom of this page if you need the Hoster or Hoster Lite download link http://www.mtu.com/support/customer-support.htm 

Video Hoster – http://mtu.com/upgrades/hoster.htm

Video Hoster Lite – http://mtu.com/upgrades/hoster-lite.htm

IMPORTANT NOTE: It is your responsibility to save your downloaded installation file to a CDROM for safe keeping.

Question:

Error: The Registration Code you entered is for a different product.

Answer:

When you get this error message, you are typing in the wrong code or wrong version of code for the product you are trying to install.  You will get this if you try to use a Hoster3300 Registration code for Hoster 4.0.  You MUST purchase the upgrade to version 4.0 not to get this error.  There is no other way for you to install version 4.0x with an old Registration code.

Error: The Registration Code you entered is for a different product. Please go to your MTU Store Account, find your order for the software being installed, click the VIEW button, and scroll to the bottom to find your Registration Code. Enter it as it appears.

 Click OK to close this message, then click the Back button and enter the correct Registration Code for this product.

NOTE: Here is where you can find all of your Registration codes http://www.mtu.com/kb/index.php?action=kb&article=91

We have found an audio setting that can cause crashing in some of our programs.  These changes will help to make sure your system does not crash.  This can occur in Video Hoster, Microstudio, Karaoke Home Producer, Vogone and Keyrite.

To make sure this does not occur, turn this setting off you have it, as not all computers have this setting.

This problem is caused by the Audio Device Graph Isolation service using the Audiodg.exe program.

How to fix:

1) Right-Click on the Speaker Icon in the tray at the Bottom Right of the desktop (beside the clock).

2) Left Click “Playback Devices”

3) Click the device with the green check beside it, example “Speaker” as this is the Default Playback Device.

4) Left Click the “Properties” button

5) Left Click the  “Enhancements tab”

6) Left click to Check the “Disable All Enhancements” checkbox. Also make sure you Un-Check the  “Immediate Mode” box if you see this.  Once you have done this, left click Ok. Then close all other Dialogs that may be open, by the Red X, or by closing everything with the Ok button.

NOTE: Immediate mode does not Show on ALL computers, so you may not have it. If you do it will be to the right of “Disable All Enhancements

Greetings all!

Recently we’ve had quite a few calls from customers who have not updated their Windows^® properly before installing an upgrade or new install of our software.  I just want to remind everyone that you need to do a custom update of your Windows^®.

MTU Support is available to answer your questions if you have difficulty installing our software on your first computer.  Here’s the link for what to do to get your questions answered:  http://www.mtu.com/support/customer-support.htm

1. Updates are found at http://windowsupdate.microsoft.com.
   IMPORTANT NOTE: You MUST use Windows Internet Explorer to gather your updates. You CANNOT use Netscape, Firefox, Opera, etc. or any other Browser.
2. When the page above appears, click the Custom button. Your computer will be scanned for what updates need to be installed. DO NOT click the Express button as it will not fully update YOUR computer.
3. In the left column, select (click) all items under Optional Software.
4. Click Install to start the installation.
5. Once the updates are installed, if you see a message to restart the computer, you must do this before continuing.
6. Repeat these steps again until you see 0 items to be installed.
7. If you had problems installing your MTU software, try again and it should now work.