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How do I Re-download The Software?

Question:

How do I re-download the software?

Answer:

The link in your MTU Store account shows a download link for 10 days, then it disappears.

First, you should always write the downloaded installation file for all MTU products to a CDROM after downloading. This insures you have it in the future when you will need to reinstall that product. MTU does not provide back versions of our software. Only the current release version is available on-line.

To find the latest version, run the program, click the Help menu, then the Check for Updates command. This shows a web page with a DOWNLOAD button. Click this to get the latest version.

This works for all products except Hoster. When MTU makes a free version of Hoster available, we send out an email to everyone who has the right to download and install that

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Error: The Procedure Entry Point WMCreatereader Could Not Be Located In Dynamic Link Library WMVcore .dll

Question:

Error: The procedure entry point WMCreatereader could not be located in dynamic link library WMVcore .dll

Answer:

This is stating that your computer does not have the latest version of DirectX or Windows Media Player.

To fix this problem you must connect your computer to the Internet, then go to the Start Menu > All Programs > Windows Updates and run this or click on this Link:http://windowsupdate.microsoft.com/

When you see the Windows Update site, click on Custom.  Select all Updates on the left hand side under Optional Software.  Once you install all the updates, restart your computer. Then go to the Windows Updates again and make sure there are no other updates available.  You must keep doing this until you get all of the items showing 0 for no more updates. Windows will now work correctly and MTU programs should run without this error message appearing.

You can also download the following files to fix this problem.

DirectX 9.0C: http://www.microsoft.com/downloads/details.aspx?FamilyID=0A9B6820-BFBB-4799-9908-D418CDEAC197&displaylang=en

Windows Media Player 11: http://www.microsoft.com/windows/windowsmedia/default.mspx

 NOTE: You still could have other problems though if you don’t get all of the updates from the Windows Update site as stated above. You must also have a Validated Copy of Windows to get these files or updates through Microsoft.

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Error: Failed To Find DLL function: _ismtu.setProduct

Question:

Error: Failed to find DLL function: _ismtu.setProduct

Answer:

Error Number:0x80040703
Description: Failed to find DLL function: _ismtu.setProduct
Setup will now terminate.

To fix this, follow these steps.

STEP 1

You get to the Windows Update site from this link: http://windowsupdate.microsoft.com.

IMPORTANT NOTE: You MUST use Windows Internet Explorer to gather your updates. You CANNOT use any other Browser (Netscape, Firefox, Opera, etc.).

1. When the page above appears, click on the Custom button. Your computer will be scanned for what updates are not installed.

2. In the left column, select all items under Optional Software.

3. Then, click on Install to start the installation.

4. Once the updates are installed, if you see a message to restart the computer, you must do this before continuing.

5. Then go through the same process again until it shows 0 items to be installed.

STEP 2

Once you have done the above updates, you must now do the following:

Click Download x86 version to download the Microsoft .NET Framework.

Follow the Instructions on the page that opens.

Once you have this installed on your computer, you will then beable to install and register MTU products.

STEP 3

Now install your prouct and it should work fine.

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Error: No Sound Device Installed, Please Install One And Try Again

Question:

Error: No sound device installed, please install one and try again.

Answer:

Converting MP3 files to WAV files using Cool Edit Pro, you will get this error message as the WAV files are created wrong.

Use another program to convert your MP3 files to WAV files. Or, use our Microstudio software to import the original CD track as a WAV file for the highest quality.

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Quality Speakers And Audio Card Allow Quality Vocal Reduction

Question:

Quality speakers and Audio card allow quality vocal reduction

Answer:

When you are trying to vocal reduce a song, you must keep this very important point in mind. There are several real differences in the audio output channels between your computer to your Karaoke player.

1. The Speakers and Amplifier you are listening to on your computer. If you have cheap multi-media speakers, you may not be able to hear low and high frequencies that you could remove if you heard them. This is a well know problem that is addressed by all professional studio engineers. You need good quality Near Field monitors to do an excellent job. I’m not saying that you will do wonders with vocal reduction simply by having better speakers, but I am saying you cannot remove frequencies you cannot hear. Thus, you probably will do a better job with better speakers. Try using the same amplifier and speakers on your computer that you are listening to on your Karaoke Player.

2. The Equalization settings on your Karaoke Player if there are any, might be boosting the bass or treble so it amplifies the residual echo frequencies. Vogone adds bass and treble boost so you don’t want to boost them more in a Karaoke Player. If there are no EQ controls on your Player, this point probably does not apply.

3. The Digital-to-Analog converters on either device – your audio output in the computer, and the output in your Karaoke player – can affect the quality of audio you hear. Regretfully, we all want to believe that even the cheapest audio card is so wonderful, and so rich and full of all audio frequencies with no coloration of the… balderdash! The truism “you get what you pay for” carries a lot of truth in the audio field. Specs are just that… paper specs to make you feel comfortable to buy it. A better quality sound card compared to built-on audio on the motherboard will probably make a difference in what you hear. If the A/D converters and re-creation filters are poor performers, the highest quality speakers and amps in the world won’t make a bit of difference.

Improving the quality of your audio listening environment will directly affect the quality of vocal reduction you can do, when the reverb echoes are not very loud. If they are loud, there may not be much you can do. However, with poor speakers and audio, you won’t be able to do as good a job as otherwise. That’s a fact for sure!

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The Program Shows On The Taskbar, But Will Not Open.

Question:

The program shows on the taskbar, but will not open.

Answer:

 This is because you have Minimized the program.  You must right click on the Program on the bar at the bottom, and then click on Maximize.  This willt hen bring the program back up to its normal size and location. This is the only way to fix this.
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How Long Should It Take To Receive My Download Link?

Question:

How long should it take to receive my Download Link?

Answer:

If you pay by credit card or Paypal, our store receives approval within seconds. Your order is then approved and your Registration Code, Registration Email and download link for each program you ordered is immediately available in your Account. An email with instructions how to go to your Account is also sent to you.If you pay by other than Credit Card, we will approve your order after we receive your payment. Then your product information is available in your Account, and the email is sent to you.

IMPORTANT NOTE: There may be 20 or more Internet Servers between our store and your computer. Each adds some delay. We have seen our store’s email recieved within seconds, and we have seen over 24 hour delays. If there is a virus running around the Internet, all Servers will be running slow. In this case, it may take several days to receive the email.

If you don’t receive your email notification within 24 hours, look for it in your “Junk”, “Spam” or even “Trash” email folders. AOL often rate our emails as “Spam” because we are a .com. If you still don’t find it, post in this CRITICAL Forum and we will make sure it was sent.

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Error: Incorrect Registration Email Address

Question:

Error: Incorrect Registration email address

Answer:

When I purchased the software I had a different email, I no longer have access to this email account. Please submit a Support Ticket in this Support center with your new email and the old one so we can upgrade your Store Account record to your new email address

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Error: Serial Number Does Not Match Registration Information.

Question:

Error: Serial Number does not match Registration Information.

Answer:

Make sure ALL Windows Updates from Microsoft are installed on your computer. You must turn the computer off for some of them to complete installation.

Be sure you are installing the latest version of the software you have purchased. Click here to read how to get into to your Store Account.

REASON #1: This message appears if you have a USB Memory Stick (Flash Drive) plugged into the computer or a Floppy Disk in the drive.

  1. If a USB Memory Stick is plugged into your computer, our newer Installation programs create a file on it for registering on a different computer.
  2. When installing the program, this file will automatically be found and used.
  3. If you do not realize a USB Memory Stick is installed, the screen to enter the Registration Code and Registration Email will not appear.
  4. If this happens, remove the USB Memory Stick (or Floppy Disc) and run the installation program again.
  5. You should now see the screen to enter your Registration Code and Registration Email.
  6. Follow the instructions that appear to complete the registration.

REASON #2: This error can occur when upgrading Hoster 2.0xx or 2.2xx older versions using the Upgrade selection when Installing Hoster 3.108 and above . MTU upgraded the product security to fix a problem in the older installation programs. The older information causes this error.

  1. The computer must be connected to the Internet before Step 5
  2. Run the Hoster Installation program and select the “Remove” option (not Update)
  3. Reboot the computer
  4. Make sure the computer is connected to the Internet.
  5. Run the Hoster Installation program a second time. Enter your Original Registration Code and the Upgrade Code Information if asked for (newer versions don’t require this). Follow all instructions displayed, and be sure to click the Finish button.
  6. Restart the computer.
  7. Hoster should now work correctly.
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Error: Invalid Win32 Application

Question:

Error: Invalid Win32 Application

Answer:

This error is due to the file not downloading to your computer correctly. This is normally caused by clicking RUN instead of SAVE when downloading the installation file to your computer. Click on SAVE and save the file to your local hard drive, then burn it to CDROM or install. If you still have trouble then try the additional cause below.

If you have  a Firewall installed on your computer, you must disable it, it is blocking your computer from Recieving the file from our website.  Most of the major firewalls give you an option to disable it for a short time frame, such as 15 minutes.  Disable it, so that you can download the file and then re-enable it when you are done with the download. This is a problem that is caused by software loaded on your computer and not on our website.